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FAQs


APARTMENTS EQUIPMENTS

Are the CADET Residence apartments accessible for diseable people ?

The residence has a studio for 3 people accessible to wheelchairs located on the ground floor. The bathroom with shower is suitable for people with reduced mobility

Are the apartments heated and / or air-conditioned?

All apartments have a heating system and are equipped with air conditioning. They are all equipped with an individual thermostat which allows you to adjust at your convenience the temperature of your home.

Are the apartments equipped with a washing machine?

No, but a laundry ( washing machine and a dryer) is installed on the ground floor of the residence. The price is 10 € and it is available 24 hours a day after communication of the door code to access it.

Otherwise you will find a self-service laundromat, located at 9 rue Geoffroy Marie, 5 minutes away from the residence, open from 7 a.m untill 10 p.m

Finally, you can contact the laundry service "lavoirmoderne .com" which pick up your linen and bring it back to the residence within 48h to 72h

Do you have extra beds available?

The residence does not have extra beds. The number of people allowed per apartment cannot exceed the maximum number for reasons of security and insurance except in the case of a child under 2 years. In thar case, book as soon as possible a baby cot for free. You will find it at your arrival in the apartment

Do you offer baby cots?

Baby cots and high chairs are available free of charge on request for children up to 2 years old. A changing table, a bottle warmer and a baby bath are also available. Please contact reception to reserve as soon as possible as the stock is limited.

To travel light and visit Paris with the family easily and with all the necessary comfort for your child (and parents!), You can rent from our partner baby'tems who delivers directly to the residence a stroller adapted to the age of your child. child and your needs during your stay in Paris.

Compact and lightweight stroller or pram for a newborn baby. All strollers offered for hire are recent models, in immaculate condition and carefully cleaned and maintained between each hire. They are delivered with rain cover.

From € 47 for 3 rental days, decreasing rate and calculated according to the exact rental period (participation in delivery and recovery costs in addition).

www.babytems.com/out-about

Should I bring sheets and towels?

All apartments are provided with bed linen as well as a large and a small towel per person. The beds are made on arrival it can be one large double bed (160x190) or 2 twin beds. All other beds are single beds (80x190). Tell us upon booking what type of bedding you prefer.

Towels are changed only when staying longer than 6 nights. If you require extra towels and / or sheets, please contact reception during your stay. Additional fees apply.

Should I bring my hair dryer?

Save space in your luggage! In all apartments, hair dryers are available for free.

Should I bring soap and shampoo?

No, we provide shampoo, shower gel, soap bar, tooth glass and toilet paper. You will also have at your disposal dishwashing liquid, sponge, dishwasher tablets, trash bags and dish during your stay. If you need more, contact reception by mail or by phone.

Besides, on request, you can also have bath slippers and, if you forgot them, toiletries such as toothbrush, toothpaste, cotton pads, nail file, body milk (40ml), sewing case, bath salts , shaving cream, ladies set

How many people can stay in the apartment?

The number of persons depends on the apartment category you booked. Children are included in the total allowed number of guests, except for children under 2 years old. Please contact the reception to reserve a cot or high chair as soon as possible. Their number is limited

REGISTRATION AND DEPARTURE

At what time can I register?

You can go through the arrival formalities every day from 4 p.m. to 8 p.m. Depending on availability, key collection can be done from 2 p.m depending on availability and until very late by sending detailed access information by email if we cannot be present on your arrival.

Tell us your estimated time of arrival and we will do our best to prepare your apartment on time and to welcome you

For an early arrival, we advise you to reserve the day before. Thus, you are sure to be able to get into your apartment upon your arrival.

Please take note, if you are not able to arrive before 8 p.m, thank you to let us know in order to give you by mail the instructions to access to your apartment.

Can I leave my luggage if key collection is not possible before 16H?

The residence has a room to store your luggage on the day of arrival as well as the day of departure. It is secured by a code to ask at reception

At what time do I have to leave the apartment?

The check-out time is at 11 am.

Please contact the reception for a late check out. Note that we can keep your luggage free of charge on the day of departure until 7 pm.

LOCATION AND ACCESS

Where is located the Cadet Residence?

The Cadet Residence is an apart hotel Paris 9th arrondissement, in the heart of Paris, near Pigalle, Montmartre, the grand boulevards department store, the Opéra Garnier and the Saint Lazare, East and North train station. Metro stations nearby: Cadet, Grands Boulevard and Notre-dame de Lorette (Lines 7, 9, 8 and 12)

How can I arrive at the CADET residence?

All details are available on the Location page. You will precisely locate the residence on Google map

Where can I park my car?

The residence offers limited parking places under the residence at 29 € per day, please book in advance. To book any other parking nearby, click Here

Where can I buy tickets for public transport?

To buy tickets or find more information on public transport and rate, visit the

official website of RATP.

CANCELLATION AND CHANGES

Can I change or cancel a reservation?

If you have booked directly on our website, contact us to request a change or cancellation either by phone or by e-mail. If you have booked through an travel agency, we invite you to contact it. Please be aware that only the booking at the Flexible rate can be canceled free of charge 1 day before arrival

How can I change the name of a guest?

You can change the names of the guests of the apartment and pay the stay for someone else. In this case, we thank you for contacting us directly by e-mail.

What happens when I do not use the apartment?

Depending on the reasons for the no-show, we can consider a refund but most often we offer a credit to consume within 6 months after the initial date of reservation based on availability.

PAYMENTS

How can I pay for my reservation?

When you make a reservation on the official website of the residence and you select the rates proposed you will be asked to pay 50% of the amount in advance except in case you choose the flexible rate cancelable without fees 24 hours before the date of arrival.

It is possible to pay with any credit card: Visa, Mastercard, Union Pay and American Express. The credit card used to pay for the stay will be requested upon arrival and an ID.

official website

Can you provide me with a invoice for the stay?

On the day of departure or before, ask your invoice to the reception. If you have booked through a travel agency, please contact the travel agency for an invoice

SERVICES & OTHERS QUESTIONS

Do you provide a daily housekeeping service?

No daily cleaning services. A free weekly cleaning service is offered for stays of more than 6 nights with a change of towels. For stays longer there is a change of sheets and towels every 15 nights with the cleaning service

Is final cleaning included?

The end-of-stay cleaning is included except for the dishes and the kitchen which you have to leave clean and tidy before leaving the apartment. We will check it on departure day. Otherwise, you will be charged 25 €.

In order to help you maintain your apartment throughout your stay, we provide a sponge, dishwashing liquid, dishwasher detergent, a brush and garbage bags. If you need a refill, we will give you some free of charge

Can I use Wi-Fi for free?

Free Wi-Fi is available in all apartments and public areas of the residence 24/7.

Are pets allowed?

Small pets are allowed at an extra charge of € 15 per night

Do you offer breakfast service ?

No, the apartments are with a fully equipped kitchen to prepare your meals. For your first breakfasts, we sell a grocery kit which includes, among other things, 40gr of ground coffee, 2 tea bags and 2 sachets of milk chocolate powder as well as sugar cartons.

We can also advise you where to have or buy tasty breakfast in the area.

Do you provide a daily cleaning service ?

No, we do not provide a daily cleaning service as part of our “Home away home” concept in order to preserve your privacy. A free weekly cleaning service is offered only for stays of more than 6 nights with a change of towels and for even longer stays with a change of all linen, sheets included, every 15 days